FAQ's

Overview

What is Oorjam?

Oorjam is an online marketplace solution that enables businesses to sell their energy products and inventory on Oorjam.com.

Why should I sell on Oorjam?

There are many reasons to sell on Oorjam—from the hundreds of thousands of Oorjam clientele who can see your products to the ability to start selling fast without the need to create a new standalone website. Learn more about the benefits of Selling on Oorjam.

Can I list my products in all Oorjam categories?

Prior approval may be required to list certain products in certain categories. We may also need to create specific categories for your products.

What type of products cannot be listed on Oorjam.com?

Some products may not be listed as a matter of compliance with legal or regulatory restrictions or Oorjam policy. Any products which the business has no legal authority over it may not be listed.

How do I open a new account?

You can register today for the business selling account, by contacting our office or submitting your request online.

Before you begin the self-service registration process, be sure to have the following information available.

-          Your business name, address, and contact information

-          An internationally-chargeable credit card with valid billing address

-          A phone number where you can be reached during this registration process

-          Your tax identity information

How can I close my account?

If you want to close your account permanently, our support staff can assist you. Keep in mind that you can use our Listings Status feature to suspend your listings, or you can remove your listings entirely but hold on to your account for future use.

Before you close your account permanently, please cancel and remove your listings and resolve all transactions. Find out more about <how to close your account› (Link added here to “Closing your Account Page”).

 

Account Types

Retailers -

You can register and start purchasing immediately

Wholesalers (Business sellers) -

You can register and submit all the required documentation. There is a 24-48 hours’ approval process. Upon approval, you can start uploading your products on the marketplace

 

Selling your products

How do I manage my selling account?

Use the Business Central tab to manage all aspects of selling on Oorjam. Business Central is the page where you manage your selling account, add product information, make inventory updates, manage orders etc.

How do I add inventory?

You have three options for submitting product-related data:

-          Use the Sell on Oorjam button on Oorjam category pages.

-          Use the Add a Product feature on Business Central to create one product at a time.

-          Use Excel-based inventory files to create multiple products simultaneously.

How will I know when I have a sale?

Oorjam notifies you by email or text message when you receive an order. You can choose either notification method in your account settings.

How much does it cost to ship items I sell?

When you fulfill orders yourself, Oorjam shipping rates apply to all products sold by Business Sellers. We charge these shipping rates based on the product category and shipping service selected by the buyer, and then pass the amount on to you.