Oorjam.com Customer Satisfaction Policy

‚Äč30-Day Return Policy

Oorjam.com strives to provide our customers with an excellent shopping experience. Our products are of high quality, and we want our customers to be satisfied with their purchase. If you are not satisfied with your product, you may request to return the merchandise for a refund within 30 days of the invoice date.

A request for return may be submitted by contacting our Support Team at 281-213-0333.

All returns must be preapproved by Oorjam.com and accompanied by a copy of the Return ID No. form which will be provided upon approval. All returns must be in the original packaging in as-new condition with the return shipping prepaid. Oorjam.com reserves the right to impose a restocking fee on all returns including, but not limited to, unauthorized and/or unusual returns. Shipping costs are not refundable. Special Order items including fixtures are not eligible for return.

Oorjam.com enjoys an unsurpassed reputation in the industry of lighting, lighting supplies and lighting services.

Manufacturer's/Supplier's Warranties

Many products offered by Oorjam.com provide a manufacturer's/Supplier's warranty! This information is listed on our website within the Specifications section of each product if there is a manufacturer's/Supplier's warranty. After 30 days, the customer is responsible for the shipping cost of warranty replacement(s). Please note a manufacturer's statement of Average Rated Life Hours does not imply a warranty.