What are the delivery charges?

Delivery charge varies with each Supplier. Suppliers incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. The delivery charge may be waived off by some Suppliers, if you shop with them for a minimum predefined value.


Why does the delivery date not correspond to the delivery timeline of X-Y business days?

It is possible that the Supplier or our courier partners have a holiday between the day you placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and supplier do not work on Sundays and this is factored into the delivery dates.


What is the estimated delivery time?

Suppliers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.

Estimated delivery time depends on the following factors:

·         The Supplier offering the product

·         Product's availability with the Supplier

·         The destination to which you want the order shipped to and location of the Supplier.


Are there any hidden costs (sales tax etc.) on items sold by Suppliers on Oorjam?

There are NO hidden charges when you make a purchase on Oorjam. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Delivery charges are not hidden charges and are charged (if at all) extra depending on the Supplier's shipping policy.


Why does the estimated delivery time vary for each supplier?

You have probably noticed varying estimated delivery times for suppliers of the product you are interested in. Delivery times are influenced by product availability, geographic location of the supplier, your shipping destination and the courier partner's time-to-deliver in your location.


What is your return policy and refund policy?

Oorjam.com strives to provide our clients with an excellent shopping experience. Our suppliers carry products of high quality, and we want our customers to be satisfied with their purchase. If you are not satisfied with your product, you may request to return the merchandise for a refund within 30 days of the invoice date.

All returns must be preapproved by Oorjam.com and accompained by a complaint/return ID form which will be provided upon approval. All returns must be in original packaging in as-new condition with the return shipping prepaid. Oorjam.com reserves the right to impose a restocking fee on all returns including, but not limited to, unauthorized and/or unusual returns. Shipping costs are not refundable.


Supplier does not/cannot ship to my area. Why?

Please enter your zip code on the product page (you don't have to enter it every single time) to know whether the product can be delivered to your location.

If you haven't provided your zip code until the checkout stage, the zip code in your shipping address will be used to check for service ability.

Whether your location can be serviced or not depends on

·         Whether the Supplier ships to your location

·         Legal restrictions, if any, in shipping particular products to your location

·         The availability of reliable courier partners in your location

At times, Suppliers prefer not to ship to certain locations. This is entirely at their discretion.


What do the different tags like "In Stock", "Available" mean?

'In Stock'

For items listed as "In Stock", Suppliers will mention the delivery time based on your location zip code (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Ground shipment through the courier service which may take 1-2 weeks depending on the location.


The Supplier might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.

'Preorder' or 'Forthcoming'

Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of its official release launch and will reach you in 2 to 6 business days. The Preorder duration varies from item to item. Once known, release time and date is mentioned.

'Out of Stock'

Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.

'Back in Stock Soon'

The item is popular and is sold out. You can however 'book' an order for the product and it will be shipped according to the timelines mentioned by the Supplier.

'Temporarily Unavailable'

The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the 'Notify Me' feature to know when it is available for purchase.

'Permanently Discontinued'

This product is no longer available because it is obsolete and/or its production has been discontinued.

'Out of Print'

This product is not available because it is no longer being published and has been permanently discontinued.